Why You Shouldn’t Use Paystack Too

Updated: Jan 6, 2023
By Ila Bappa Ibrahim
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Why I Don’t Use Paystack Anymore

Why I Don’t Use Paystack Anymore

Paystack cost me my most valuable client, and I am leaving them for good. The carelessness of support staff can have serious consequences for an organization and its clients. Whether it's a customer service representative who doesn't listen to a client's problem or a...


Read the previous post to know why I don’t use Paystack anymore.

Paystack is a payment processing company based in Nigeria that offers a range of payment solutions for businesses, including online and mobile payments, subscription billing, and more. In addition, Paystack has a comprehensive knowledge base on its website and offers email and phone support to ensure its customers have the help they need to succeed.

What you just read is exactly what I see when I search for Paystack online. Does the company deserve all the good words? It’s debatable. To some people, the answer is because of their seamless service and the ease of getting a hang of the platform.

If you ask me, I’ll tell you to check Paystack’s reviews first and see.

Before we talk about Paystack’s reviews, let’s first digest the implications of using companies that have bad customer support.

Why You Shouldn’t Use Companies That Have Bad Customer Support

1. If a company has bad customer support, it can be difficult to resolve your issues or get the information you need promptly. In my case, the Paystack dashboard could not alert me that I have a document to update until it is time for payout. That’s silly! But let’s proceed.

2. If a company doesn’t value its customers enough to provide good customer support, it may also have issues with the quality of its products or services. Poor customer service can be a sign of larger problems with the company. Do your research!

3. If a company has a reputation for poor customer service, it says the company is unreliable or untrustworthy. Poor customer service is one of the many reasons why startups fail.

4. Overall, it’s generally a good idea to avoid using companies that have a reputation for bad customer support, as it can lead to frustration and potential problems down the line. I have first-hand experience.

Now that I have refreshed your brain on how customer support is a pillar in a business lets look at Paystack reviews from other users.

Paystack Customer Reviews

A study by the Spiegel Research Center determined that ratings of 4.2 – 4.5 are the most trusted.

I understand mistakes happen in every business in very industry. It’s simply impossible to serve everyone. But if a hundred random persons who don’t know each other say you smoke weed, you are definitely a weedhead. That’s not a coincidence.

Check out Paystack reviews from Trustpilot.

Trustpilot is a review platform open to everyone to share their experiences to help others make better choices and encourage companies to up their game.

If you are feeling too lazy to check, don’t worry, I made available here the first few reviews from the platform.

Review 1 Mahomed Haneef

Been 3 days and still no response? Nothing via email as well? We have a board of clients waiting for services to be rendered yet you still refusing to settle the payout on the platform?


Date of experience: December 18, 2022

Review 2 M & F

So, this is the second negative review that I am giving Paystack as they have still not resolved the issue that I have been experiencing since September 2022. I have been waiting for my refund since September and they keep on giving me assurances that they are dealing with it but I still have not received my money. They were supposed to take a maximum of 12 working days to process the refund but, it’s now nearly 3b months on and still nothing. PLEASE DO NOT USE THEM AS THEY ARE DISHONEST AND MAKE PROMISES THEY CAN’T KEEP. Totally useless and the still the worst experience I have ever had.

Date of experience: September 20, 2022

Review 3 Alexander Jake

first time i used paystack, it was great. received my payment the next day. currently, i’m really annoyed with their service, honestly wished i’d used another provider. a payment of 150k in naira was made to me, till now i haven’t received my funds. my bank details is still in review for whatever reason and i needed the money asap, was why i made use of paystack. honestly regretting my decision. contacted customer support, no response. my funds still pending, nothing has been done.

Date of experience: December 02, 2022

If you wonder if this platform is legit, I’ll say yes. Trustpilot has more than 111 million reviews and over a decade of experience. The statistics speak volumes.

Final Thoughts…

The majority of users who contact support are in distress. They don’t call for the fun of it. If a customer suffers at the hand of a service provider, then the service provider does not deserve to be called a Service Provider.

I have gotten DMs and private messages from people saying I shouldn’t leave such negative reviews on our Nigerian startups, and that we should support them instead.

I am a promoter of technology, and I love supporting tech startups. It’s what I do for a living. I’ve recommended Paystack to God knows how many persons in the past. But making me lose this particular client is something I am not sure I’ll forget. They have no idea what he meant to my company. He means to me more than what 1000 clients mean to Paystack.

We are not supposed to push problems under the rug just in the name of promoting technology or supporting ours. As much as we promote ours, we should also hold them responsible for nonsense. That’s also a way of supporting them to do better.

So if you tell me Paystack is a great platform, I’ll tell you it’s because they haven’t failed you yet. 

Just wait!

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1 Comment

  1. Munira Mahmud

    With all this reviews I don’t think paystack should still have a business or should still have customers. This is all bad experiences.


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